Kapa AI

Another customer pings your chat to ask how to track their order, and your team collectively screams into the void. Kapa AI replies in plain English, 24/7, without the group therapy bill.

Kapa AI turns your documentation and knowledge base into an AI support assistant that actually knows your product. It connects to the tools you already use, then delivers accurate answers on your site, in-product, Slack, Discord, or via API and SDKs.

Purpose-built for technical content, it prioritizes accuracy over vibes. Under the hood, it uses smart retrieval so the AI sticks to your docs, not its imagination. Model-agnostic routing picks from OpenAI, Anthropic, Cohere, Voyage, or Kapa models to balance speed, cost, and quality.

Setup is fast with 40 plus data connectors for Markdown, Confluence, GitHub, Notion, Discourse, Jira, Salesforce, Zendesk, Google Drive, and more. Analytics show what customers ask, what gets deflected, and where your docs have holes. That means fewer repetitive tickets and a better help center over time.

Security is enterprise grade with SOC 2 Type II, RBAC, SSO, PII anonymization, and optional on-prem deployment. Trusted by teams like Docker, Monday.com, and Mapbox, Kapa AI has answered millions of questions across internal GTM assistants and external AI chat.

For online business owners, this is customer support automation that pays off quickly. Ship a website AI chatbot in days, reduce ticket volume, speed onboarding, and give your developer documentation real-time Q and A without hiring a small army.

Best features:

40 plus data connectors unify docs, tickets, and knowledge into one source of truth
Model-agnostic routing selects the best LLM per query for accuracy and cost
Prebuilt web widget and Slack or Discord integrations for instant deployment
Analytics surface content gaps, unanswered questions, and deflection rates
Enterprise security with SOC 2 Type II, RBAC, SSO, and PII anonymization
API and SDKs for custom workflows and in-product AI experiences

Turn your docs into a 24/7 expert that answers accurately, exposes gaps, and actually reduces tickets.

Use cases:

Deflect repetitive support questions from your help center and reduce Zendesk volume
Add an AI chatbot to your website that answers from your docs and changelogs
Give sales, success, and support a GTM assistant that finds the right snippet fast
Power developer docs Q and A for API products to speed activation and time to first call
Support community forums on Discourse or Discord with accurate, sourced answers
Enable internal knowledge search across Confluence, Notion, and Google Drive

Suited for:

Suitable for founders, heads of support, product managers, and technical writers who juggle scattered docs, repetitive tickets, and slow answers, and want faster deflection, cleaner docs, and a reliable AI knowledge base. You don't need to become a RAG expert. You just need Kapa.