Privacy Policy | Selljam AI

Who we are and our role

Selljam AI controls information used to run the service, including website visits, accounts, enquiries, newsletter subscriptions, directory submissions, billing records and service operations. The operating company's legal identity is in Company details. You can reach us through the contact form.

When a customer puts personal data about other people into their workspace or content, the customer generally decides why and how to use it. For that data, we act as their processor to provide the app on their instructions. Our data processing terms cover that relationship. If your data appears in a customer's content, contact that customer first about its use.

Website, contact, newsletter and directory

When you browse the site, we receive technical data such as your IP address, browser information and requests. We use it to deliver and secure the site, investigate abuse and understand aggregate use. Cloudflare Web Analytics provides traffic statistics through a cookie-free beacon. Cloudflare may process security data and Turnstile checks on forms. We also load fonts from an external font service. See Cookies and browser storage for details.

When you contact us, we use the details and message you provide to answer and manage the enquiry. When you subscribe to our newsletter, we use your name, email address and country to send it; you can contact us to unsubscribe. A directory submission may include your contact details, company details, listing copy, images and links. We use it to review, publish and administer the listing and its payment. Published listing information is public. An unfinished directory submission is saved in your own browser's local storage.

We rely on our legitimate interests in operating, securing and improving the site, responding to enquiries and reviewing listings; on your consent for marketing messages where required; and on steps to perform a contract or comply with legal duties for paid listings and related records. You can withdraw marketing consent at any time.

App accounts, workspaces and billing

We use your sign-in details, account and workspace settings, usage and support history to create your account, provide features, keep it secure and respond to you. You can sign in with email and password or an external sign-in provider. If you provide a website URL, brand details, prompts, drafts, images or other content, we process them to deliver the workflows you choose. Usage and credit records support billing, account management and fraud prevention.

Stripe handles checkout and payment information. We receive payment status, transaction identifiers and billing details needed to manage plans, credits, refunds and accounting. We do not need your full card number to operate Selljam AI. We use account and usage data to perform our contract, security data for our legitimate interests, and transaction records to meet legal obligations. Where we process your customer content on your behalf, our data processing terms apply.

AI and connected services

AI features may send the prompt, relevant workspace context, submitted content and retrieved material to an AI services provider to generate or analyse text and images. Research features may send search terms or URLs to research and retrieval providers. Only use these features with personal data you are authorised to share. Review outputs before relying on or publishing them; see our AI transparency information.

If you connect a social account or publishing destination, we process connection identifiers, authorisation tokens and the content you ask us to publish. The destination platform receives that content and handles its service under its own privacy notice. You can disconnect connected accounts in the app or with the destination service.

We share data as needed with hosting and security, database hosting, AI services, email delivery, research, and social publishing providers. The categories, purposes and data involved are in our data processing terms. Stripe handles payments. External sign-in and connected platforms handle their own services under their privacy notices. We may also disclose information if law requires it or to protect our rights and users. Customer controllers can contact us for the current identities and locations of subprocessors used for their data.

Some providers process data outside the UK or the country where you live. Where a restricted transfer requires a safeguard, we use an applicable adequacy decision or contractual transfer mechanism, as appropriate. Contact us for information about a relevant transfer.

How long we keep data

We keep account, workspace and submitted content while needed to provide Selljam AI, then for the time needed for account closure, backup cycles, disputes and legal duties. Billing and tax records may need to be kept longer under applicable law. Contact and support records are kept as long as reasonably needed to resolve the matter. Newsletter details are kept while your subscription is active and as needed to honour an unsubscribe request or legal duty. Public listings remain until removed or the directory closes, subject to legal and operational needs. We review retention by purpose rather than promising a single period for every type of data.

Your choices and rights

Depending on the law that applies to you, you may ask for access to or correction of your data, deletion, restriction, portability, or object to processing. Where we rely on consent, you may withdraw it. You can manage some account and connection settings in the app and unsubscribe from marketing using its link. Contact us to make a privacy request or raise a concern. We may need to verify your identity before acting. You may also complain to the UK Information Commissioner's Office or your local data-protection authority.

Selljam AI is not directed at children. If you believe a child has given us personal data inappropriately, contact us.

Changes to this policy

We may update this policy as the service changes. We will show the new effective date here and give additional notice for material changes where appropriate.